FAQs

1. What products do you offer?

We offer a variety of freshly prepared Indori namkeen including sev, mixtures, and traditional snacks made using authentic recipes.

2. Do you offer same-day delivery?

Yes! We provide same-day delivery within Indore. Orders are delivered within hours, between 11 AM and 11 PM.

3. What are your delivery charges?

Delivery charges vary based on location and order value. Applicable charges will be shown at checkout.

4. Do you deliver outside Indore?

Currently, we offer delivery within Indore, Madhya Pradesh.

5. What are your operating hours?

We operate from 11:00 AM to 11:00 PM every day.

6. Do you accept returns?

Yes, we offer 7-day returns & exchanges for unopened and unused products in their original packaging.

7. How do I request a return or exchange?

Simply contact us at:
📞 +91 8839992286
📧 Rathoresevwala810@gmail.com
Provide your order number and reason for return.

8. What should I do if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund.

9. How can I track my order?

We will update you via call or message once your order is out for delivery.

10. What payment methods do you accept?

We accept online payments through secure gateways as well as Cash on Delivery (COD) where available.

11. Is your namkeen fresh?

Absolutely! We prepare in small batches daily to ensure freshness, crispness, and authentic taste in every bite.

12. How can I contact customer support?

You can reach us at:
📍 124 Srishti Villa, Near Clubhouse, Silicon City, Indore, Madhya Pradesh, India
📞 +91 8839992286
📧 Rathoresevwala810@gmail.com

Terms & Conditions — Rathore Sev Wala

Welcome to Rathore Sev Wala. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

Business Information

Rathore Sev Wala

📍 124 Srishti Villa, Near Clubhouse, Silicon City, Indore, Madhya Pradesh, India

📞 +91 8839992286

📧 Rathoresevwala810@gmail.com

1. Acceptance of Terms

By using our website, placing an order, or contacting us, you agree to follow these Terms & Conditions and any policies referenced on our website (including our Privacy Policy and Return Policy).

If you do not agree, please refrain from using our services.

2. Use of Website

You agree:

To use the site only for lawful purposes

Not to misuse or disrupt website functionality

Not to attempt unauthorized access to our servers or systems

We reserve the right to deny service to anyone for any reason at any time.

3. Product Information

We make every effort to display accurate product descriptions, prices, and images.

However, we do not guarantee that:

Product colors on screen will perfectly match the actual product

Product details will be error-free, fully current, or complete

We may update product information at any time without notice.

4. Pricing & Payments

All prices listed on our website are final and inclusive of applicable taxes unless stated otherwise.

We reserve the right to modify pricing at any time.

Payments are processed securely through trusted third-party gateways.

We do not store your full payment details.

5. Orders & Availability

We reserve the right to:

Refuse or cancel any order

Limit quantities purchased per household or customer

Make changes or discontinue products at any time

If an order is canceled or modified, we will notify you using the contact details you provided.

6. Shipping & Delivery

Delivery times are estimates and may vary due to location, courier delays, or unforeseen issues.

Once handed over to the courier, delays are not under our control.

Incorrect addresses may result in failed delivery; customers are responsible for providing accurate details.

(If you want, I can write a full separate Shipping Policy too.)

7. Returns & Refunds

We offer returns. Conditions apply based on our Return Policy, which forms part of these Terms.

To request a return, contact us at:

📞 +91 8839992286

📧 Rathoresevwala810@gmail.com

8. Intellectual Property

All content on our website—including logos, images, text, designs, graphics, and product names—is the property of Rathore Sev Wala and is protected by copyright laws.

You may not:

Copy, reproduce, or distribute content without permission

Use our name or materials for any unauthorized commercial activity

9. Third-Party Services

We use trusted third-party providers for payment processing, analytics, and delivery.

These services have their own terms and privacy policies.

We are not responsible for issues arising from third-party services.

10. Limitation of Liability

Rathore Sev Wala is not liable for:

Any indirect, incidental, or

consequential damages

Losses caused by delays, website errors, or third-party failures

Misuse of products after delivery

Your use of the site is at your own risk.

11. Changes to Terms

We may update these Terms & Conditions at any time.

Changes take effect immediately once posted on the website.

Continued use of our site constitutes acceptance of the updated terms.

12. Contact Information

For questions regarding these Terms & Conditions, you can contact us at:

📍 124 Srishti Villa, Near Clubhouse, Silicon City, Indore, Madhya Pradesh, India

📞 +91 8839992286

📧 Rathoresevwala810@gmail.com